Job Description

Description

Position at Pilgrim's

Deduction Coordinator

Purpose and Scope/General Summary: Pilgrim’s Pride is seeking a Claims and Deductions Coordinator who enjoys investigative work, problem solving, and collaborating with others to resolve complex customer issues. In this role, you will research and resolve customer-reported discrepancies related to product quality, shortages, transportation issues, and other claim-related matters. We value positive attitudes, strong teamwork, and a willingness to learn. While prior claims and deductions experience is beneficial, we are willing to train the right candidate who demonstrates strong analytical thinking, accountability, customer service skills, and a desire to grow.

Responsibilities:

• Investigate and resolve customer-reported discrepancies related to product quality, shortages, transportation issues, and other claim-related matters.
• Analyze information from multiple sources to identify root causes and make informed decisions.
• Utilize Esker to save documentation, process claims, and route approvals through the appropriate workflow.
• Use SAP to clear deductions, process resolutions, and track credit memos.
• Apply critical thinking and sound decision-making skills to minimize revenue leakage in a fast-paced environment.
• Communicate with a sense of urgency and professionalism through phone and email with customers, carriers, plant personnel, sales teams, and internal stakeholders.
• Facilitate collection efforts with customers and carriers when reimbursement is owed.
• Maintain accurate and organized documentation to support audit and compliance requirements.
• Contribute ideas and recommendations that improve team processes, efficiency, and effectiveness.
• Other duties as assigned

Qualifications:

• Prior experience with claims, deductions, accounts receivable, dispute resolution, or customer account management preferred but not required.
• 2-3 years of customer service, account management, operations, logistics, or related field preferred.
• Strong investigative and analytical mindset with the ability to research issues, identify root causes, and solve problems.
• Self-motivated learner who is adaptable, receptive to feedback, and eager to develop new skills.
• Intermediate proficiency in Microsoft Excel.
• Excellent communication, organizational, and analytical skills.
• Ability to work independently while maintaining a collaborative, team-oriented approach.
• Can perform the functions of the job with or without a reasonable accommodation 

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $19-$21/hour;
• Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program; and

• Career Development:Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

The posted salary range represents the Company’s good faith estimate of the compensation that the Company reasonably expects to pay for this role at the time of posting. Actual compensation will be determined based on factors including, but not limited to, relevant experience, skills, qualifications, tenure, internal equity, market data, and may vary accordingly.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. 

About us: Pilgrim’s is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim’s operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe. Pilgrim’s is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets 

Unsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.

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