Job Description
Customer Relations Representative I - Camera
US-CA-Costa Mesa
Job ID:
34880
Type:
Full-Time
# of Openings:
1
Category:
Customer Service/Support
CUSA Costa Mesa
About the Role
Canon USA is seeking a Camera Customer Relations Representative I (Representative, Cust Rel I) to work in our Costa Mesa, CA factory service center. This position will be proactive and responsible for repair estimation data entry with some minimal reporting into an Excel spreadsheet. The estimation activity is required to be performed at the front counter face-to-face with our customers. Communication is also required via telephone when necessary to verify or update an estimate.
Your Impact
Create repair estimates, process, and arrange for shipping of completed repairs via USPS and FedEx
Provide telephone and
face to face
assistance to internal and external customers relative to repairs and repair status inquiries, equipment operation or problems, and complaints on all consumer and professional products (still photographic and video)
Process repair orders, input data into database for repair issues
Deliver completed repairs to customers picking them up from ou
r walk-in service facility
Investigate escalations, inquiries/complaints and respond/resolve accordingly
Provide shipping and receiving support in the warehouse
Provide assistance with parts inventory and parts delivery to technicians
Transfer approved product to technician area for repair
About You: The Skills & Expertise You Bring
Typically requires general education or vocational training plus min. 3 - 12 months of customer service and/or retail experience
Excellent organizational, analytical and clear written and verbal communication skills
Basic to intermediate experience with digital photographic equipment and associated processes desirable
Experience with camera, photography and/or cinematography is preferred
The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
Knowledge in software applications associated with photography is a plus
Basic to intermediate knowledge of the Windows environment, MS Word and Excel
Must be able to lift between 30 to 40 pounds.
We are providing the anticipated rate for this role :
$17.20 -21.15 hourly
Company Overview
About our Company -
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at
and connect with us on LinkedIn at
.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship.
All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site
, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at
.
#CUSA
Posting Tags
#PM19 #LI-NF1 #LI-onsite
Compensation details:
17.2-21.15 Hourly Wage
PIac431f7d9be0-37344-41550614
Job Tags
Hourly pay, Full time, For contractors, For subcontractor, Casual work, Work at office, Local area